LovanPay AML/KYC Policy

In accordance with international Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) standards, the LovanPay service implements a set of measures aimed at user identification, transaction monitoring, and risk assessment.

The AML/KYC policy includes the following measures:

— user verification procedures— transaction monitoring— risk assessment (Risk Score)— cryptocurrency address monitoring— fund return procedures— personal data processing

1. Verification Procedures

1.1 Identity Verification (KYC)

The verification procedure may require the User to provide documents confirming their identity.

To confirm identity, the User may provide one of the following documents:

— national passport— international passport— ID card

The User must also provide a selfie holding the document together with a sheet of A4 paper containing:

• the date of verification
• the order number
• the website name LovanPay

1.2 Proof of Address

To confirm the residential address, the User must provide one of the following documents:

— a bank statement showing the residential address— a utility bill— a tax document— a document issued by a government authority confirming the residential address

The document must be issued no more than 3 months prior to submission.

1.3 Bank Card Verification

When performing exchanges involving a bank card, the service may require prior verification of the card.

2. Risk Assessment and AML Transaction Analysis

The service performs cryptocurrency transaction checks using the following AML analyzers:

• BitOK
• CoinKYT

The analysis is performed automatically when funds are received at the service’s address.

The service uses a Risk Score model to assess the risk level of transactions.

Risk levels:

0–25% — low risk, exchange is processed25–50% — medium risk, the transaction may undergo additional review50–75% — high risk, the transaction is suspended and KYC verification is required75–100% — critical risk, the transaction is rejected and KYC verification is required

The service may also refuse to process a transaction if high-risk categories are detected, including:

• Illegal Service
• Mixing Service
• Fraudulent Exchange
• Darknet Marketplace
• Darknet Service
• Ransom
• Scam
• Stolen Coins
• Terrorism Financing
• Sanctions
• Illicit Actor / Organization
• High-Risk Jurisdiction
• Gambling
• Fraud Shop
• Enforcement Action
• Child Exploitation

3. AML Verification Stages

Transaction checks are carried out as follows:

1. Verification of the cryptocurrency address and transaction using AML analyzers
2. Calculation of the Risk Score indicator
3. If the acceptable risk level is exceeded, the transaction is suspended
4. The user may be required to complete KYC and Source of Funds (SoF) procedures
5. Based on the results of the review, a decision is made to proceed with the exchange or return the funds

4. AML Verification Timeframes

Initial AML verification is performed automatically and usually takes up to 5 minutes.

If additional verification is required (KYC / SoF), the review process may take up to 24–48 hours.

In certain cases, the verification time may be extended if additional transaction analysis is required.

5. Fund Return Policy

If an increased risk level is detected, the transaction may be suspended until the verification process is completed.

If, after completing the KYC and Source of Funds procedures, no signs of illegal origin of funds are identified, the funds will be returned to the original address of the user.

The return fee is limited only to the blockchain network fee.No additional service fees are charged.

The refund is usually processed within 24 hours after the verification is completed.

6. Cryptocurrency Address Policy

To ensure user security, the service follows the following principles when working with cryptocurrency addresses:

— use of unique (one-time) addresses for each order— consolidation of funds into verified service wallets— use of addresses belonging to licensed and trusted cryptocurrency platforms— regular AML verification of incoming and outgoing transactions

The service takes measures to prevent the transfer of high-risk crypto assets to users.

7. Preliminary AML Check

Before creating an order, the user may request a preliminary AML check of their cryptocurrency address.

To do this, the user may contact the LovanPay online support chat and provide the address for verification.

The service performs the preliminary AML check using the available AML analyzers and informs the user about the risk assessment result.

The user may also refuse the preliminary AML check and proceed with the exchange at their own risk.

8. Transaction Monitoring

The service continuously monitors transactions and may suspend an operation if there are suspicions of:

• money laundering
• terrorist financing
• fraudulent activity
• use of funds obtained through illegal activities

If suspicions arise, the service has the right to:

— suspend the exchange operation— request documents confirming the user's identity— request proof of the origin of funds (Source of Funds)

9. Disclosure to Regulatory Authorities

Information provided by the user may be disclosed to competent authorities in the following cases:

— upon request from law enforcement agencies— by court decision— upon request from payment systems or cryptocurrency platforms

10. Personal Data Processing

The LovanPay service processes users’ personal data within the framework of AML/KYC procedures.

To conduct user identity verification, the service uses the licensed verification provider SumSub (Sum & Substance).

All personal data:

— is processed through secure systems of the third-party provider— is stored in accordance with international personal data protection regulations— is used solely for AML/KYC procedures and the prevention of illegal activities

The service does not store or distribute personal data beyond the scope necessary for verification procedures.