Before using the services of our exchanger, each user needs to read and accept these rules. These rules describe the main nuances of our service that every user should know. Only if the user agrees and accepts all the conditions, he gets the opportunity to use our service.

Please note: if the user does not agree with at least one of the points of these rules, he should refuse the services of our company. Familiarizing yourself with the rules is a very important point and helps to avoid a number of unnecessary questions, so we want you to familiarize yourself with them right now.

1. TERMS AND CONDITIONS

1.1. These terms and conditions describe the rights, obligations and relationships between the Lovanpay service (hereinafter referred to as the Service) and the user who wishes to conduct the exchange (hereinafter referred to as the User)

1.2. Any user can become a customer of the service and use the full range of services provided, but only if they have read these rules and agree with each of their points.

1.3. The user will be able to use the services of the Lovanpay service only after he confirms that he has read the terms and accepted them.

1.4. Please note that Lovanpay is a unique trademark of the service, which helps users to make a fast and smooth exchange of cryptocurrencies and electronic money. We work for the benefit of our customers, trying to provide a high level of service at every stage of the exchange.

1.5. A user is a person who uses the services provided by the service in accordance with the terms that it offers.

1.6. A payment system is a set of procedures and important rules that ensure a fast and unhindered transfer of money electronically.

1.7. A payment/operation is the transfer of electronic money to the recipient from the payer and in the opposite direction.

1.8. The order is the data that the user submits electronically in order to successfully use the services of the service on the terms that it offers.

1.9. Services are operations for withdrawing and crediting funds in electronic form, as well as other services provided by the company and listed on the Lovanpay website.

2. THE PROCEDURE FOR PROVIDING ACCESS TO THE SERVICE

2.1. In order to access the e-money exchange service, the user should fill out an application on the website. lovanpay.com , do not forget to specify all the required data in it.

2.2. Thanks to the user interface of the website, the user has the opportunity not only to track information on his application, as well as on other services provided by the Service, but also to manage the exchange process.

2.3. Lovanpay carries out transactions for depositing and withdrawing funds, fulfilling all requests in accordance with the terms of operation of partner payment systems. At the same time, the responsibility for the operation of such payment systems lies solely with them, while the Lovanpay service is in no way responsible for their operation.

2.4. Before executing an exchange request, the service staff makes sure that the user owns cryptocurrency and electronic money legally. Only in case of a positive result of such verification, the transaction will be carried out.

2.5. Each user who creates an exchange request and sends it for execution, thus undertakes to transfer funds to the banking details specified by the service in the amount specified in the application. In turn, the Lovanpay service undertakes obligations to transfer funds to the user's specified banking details in the amount that will be calculated at the rate offered by the service, taking into account the commission.

2.6. The incentive that the service is entitled to for providing services to the client is necessarily indicated in each application as an exchange rate. By filling out this application and sending it to the service, the user automatically agrees to the amount of encouragement that is indicated in it.

2.7. The exchange service is considered fully provided at the moment when funds are debited from the service account. In this case, the completed transaction will be recorded in the system interface, as well as in the transaction history of the corresponding payment system.

2.8. If funds from users are not credited to the service account within 20 minutes after the application is completed, this application will be automatically canceled, which means that the user has refused to make the exchange.

2.9. If funds are received in favor of the service after the request is canceled, these funds will be returned to the user's account at the request, deducting the commission for providing the service.

2.10. In order for the money to be returned to the user, they must submit a written request to the service, and this request will be reviewed within 24 hours. There are no other ways to refund funds, except upon written request from the user.

2.11. If the funds arrive later than the scheduled time, all information about them will be available on the service for 30 days. After the specified period, all data regarding these funds will be destroyed without any possibility of recovery.

2.12. If the service receives funds from the user, the amount of which is less than the minimum set amount, such funds will not be returned to the user.

2.13. By accepting these rules, the user undertakes to carefully check the payment details and specify only the correct details. In the event that the user specified the sender's details incorrectly, the service has every right to request additional data and forward it to the technical support email in order to successfully identify the transfer.

2.14. If the user has decided not to conduct a transaction, or has specified banking details that are already blocked or invalid, the service has the full right to terminate this transaction after a written request from the user is sent to the service's e-mail. In this case, the service returns funds to the user exclusively using the details that were specified when creating the application. In this case, 2% of the penalty and commission fees of the payment system will be deducted from the refund amount.

2.15. After the funds are successfully credited to the service account, the user's request will be processed within 15 minutes.

   2.15.1 When making an exchange from one electronic currency to another electronic currency, the exchange rate will be fixed at the time of crediting funds to the service account, and therefore the order will be recalculated at the current exchange rate without prior notification to the client. (You can get acquainted with the required number of confirmations for crediting electronic currencies when creating an application)

   2.15.2 When recalculating an application, the protection mechanism against potential losses is automatically activated. This mechanism corresponds to a reduction of the final price to 1.5% of the current rate in the online service.

2.16. If the customer has received more funds from the service than indicated in the application, he undertakes to return the funds received in error. If the customer does not do this, the exchanger will have the right to deduct the difference that the customer mistakenly received during the subsequent exchange.

2.17. If the exchanger has reasonable grounds to suspect the customer of money laundering and fraud, it has the right to request from the customer, and the customer, in turn, must provide identification documents

2.18. The exchange service will refund only those cross-deposits, the amount of which at the time of the transaction will exceed the equivalent of 100 USD. (Depositing one cryptocurrency to a wallet address intended for accepting another cryptocurrency or with an incorrect special identifier (or missing) is called a cross-deposit on the blockchain network)

  2.18.1. The refund period may take up to 90 days (the refund period is calculated from the date on which all requested information is provided)

  2.18.2. The user will be charged a refund fee of 30% of the refund amount.

  2.18.3. Not all cross-deposits are refundable

  2.18.4. The exchange service does not return coins and tokens that are not presented for exchange on the website.

  2.18.5. The User undertakes to provide all necessary information requested by the exchange service.

2.19. In the case of funds received from the user being blocked by payment systems or cryptocurrency exchanges, the order is frozen until the funds are fully unblocked. The exchange rate will be fixed at the time of funds unblocking and receiving customer feedback. The Client undertakes to provide the exchange service with all requested documents.

If the service requires any additional information that will confirm the successful transfer of funds to the service's wallet, the customer undertakes to provide all necessary information upon request of the service. These can be screenshots or videos that will confirm the successful login to the platform and the execution of the transfer.

3. COST OF SERVICES

3.1. Information about the current exchange rate is provided on the Lovanpay service website.

Any course update is carried out instantly.

3.2. The exchange rate of all directions, without exception, already includes the payment of the service commission for the services provided.

3.3. If necessary, the service may make changes to the exchange rates without the consent and warning of the client.

3.4. Lovanpay provides bonuses and discounts to all registered users. The user can always get all the detailed information about these bonuses and discounts on the Lovanpay website in the “Partners” section.

4. RESPONSIBILITY OF THE PARTIES

4.1. Lovanpay offers all its clients services related to the sale, purchase and exchange of digital money.

4.2. The service undertakes to provide all its clients with high-quality services around the clock, without breaks and days off. The service also guarantees qualified technical support to customers on any issues related to its services.

At the same time, the service guarantees the successful fulfillment of all assumed obligations exclusively within the limits of the amounts entrusted to the service for carrying out such transactions.

4.3. The service itself is not responsible for any financial losses that the user has received as a result of the actions of third parties.

4.4. The Service is not responsible and will not reimburse the user for expenses that were caused by failures, errors or delays in making transfers and payments by banks.

4.5. When registering on the website, the user undertakes to provide his valid email address.

4.6. If the full or partial non-fulfillment of obligations by one of the parties was caused by force majeure circumstances, and these circumstances occurred after the parties confirmed their agreement with the rules, and therefore they had absolutely no way to predict and even more so prevent these events, in this case the parties are released from liability.

4.7. Force majeure circumstances include earthquakes, fires, floods, military actions, actions of state authorities, as well as other events that the parties cannot influence in any way.

4.8. By accepting these rules, the user confirms and guarantees that he and only he is the rightful owner of the funds used by him, and therefore has the full right to dispose of these funds at his discretion and conduct transactions for the sale and purchase of electronic money.

4.9. If the user has provided incorrect details of the details of the recipient of funds, the service does not bear any responsibility for any results of such an error and the financial damage received by the user.

4.10. By accepting these rules, the user undertakes not to violate any established norms and laws, not to contribute to the falsification of communications used by the service, and not to disrupt the natural functioning of the program code of the service's website.

4.11. Lovanpay undertakes obligations for the preservation of confidential customer data and their non-disclosure. This applies to both the user's personal information and the operations they perform through the service. The only case when the service can provide this data is the requirements of authorized government agencies, representatives of payment systems and officials, if there are reasonable and legally relevant grounds.

4.12. If there is a need for communication between the user and the service, such communication is carried out via e-mail or technical support.

4.13. The Client undertakes not to take advantage of a technical malfunction on the side of the exchange office, or incorrect transmission of exchange rates during monitoring sessions for the purpose of enrichment. In the event that the client has taken advantage of a technical failure on the service's side and the service suffers financial or reputational losses. These actions will be considered as fraud. The client is subject to blocking, and all pending applications can be withheld to compensate for service losses.

Lovanpay is not responsible for any difficulties in the operation of other payment systems and for the quality of their services.

5. OTHER MUTUAL AGREEMENTS

5.1. Any illegal use of the Lovanpay service to carry out any fraudulent transactions is strictly prohibited. If the user decides to use the service to carry out fraudulent transactions, he is clearly aware of all the consequences of such an action, in particular, the possibility of prosecution.

5.2. If the administration of the service suspects that the user is conducting fraudulent transactions, all information about such payments can be transferred to law enforcement agencies and administrations of payment systems, as well as individuals and organizations that have suffered from such fraudulent actions. If the fact of fraud is confirmed, this information will be transmitted upon request to all the aforementioned services.

5.3. The Lovanpay administration has every right to refuse to provide services to customers without explaining to them the reasons for such refusal.

5.4. Any transaction, as well as the personal data of customers, will be stored on the service for three months. If a request is received from the client, his account may be deleted or access to it may be restricted.

5.5. The service has the right to send information about the exchange process to the user's e-mail address specified during registration, as this feature is an integral part of the successful transaction process.

5.6. Any disputes, issues and disagreements are resolved based on a written statement by the user through negotiations. This application is sent to the service's e-mail address, which can be found in the “Contacts” section. It is important to remember that such an application must be sent from the e-mail address specified during registration.

5.7. The service administration, if necessary, has the right to unilaterally make any changes and additions to this agreement. All these changes take effect from the moment they are posted on the website.

5.8. If a user of the service makes incorrect calls to employees or does not provide the data required for the exchange or information that will help find the answer to his question, in this case the service has the right to terminate the conversation with such a user.

6. TAXATION

6.1. The service does not have the function of a user's tax agent, and therefore it will not notify the user of any tax expenses. The user undertakes to pay all taxes independently and in full, taking into account the current legislation in the field of taxation and his place of residence.

6.2. If the authorities require the service to pay the user's taxes due to the latter's refusal to fulfill his obligations to pay taxes, in this case the user agrees to reimburse the service for all payments made.

7. USER VERIFICATION

7.1. By choosing to use the Lovanpay service, the user automatically confirms their willingness to complete identification.

7.2. In order to fully identify the user's identity, the Lovanpay service has the right to request from the user any necessary information in the volume and format required by the service.

7.3. The User agrees to undergo all necessary checks, with the involvement of third parties or directly, when performing electronic money exchange operations. This procedure will allow you to successfully verify the identity of users, protect the service from possible fraud and other risks. KYC services can act as third parties, as well as other services that allow for effective verification of the user's use of clean funds during the exchange process.

7.4. By agreeing to undergo identification, the user does not object to a possible investigation by the service, if this investigation is appropriate. At the same time, the service independently decides whether to involve a third party in such an investigation.

7.5. By using Lovanpay's services, the user authorizes the service to conduct AML verification of any transactions that have been conducted online through the service.