Please make sure that the funds have been debited from your account. If so, contact LovanPay support, and we will resolve this issue as efficiently as possible for you

Our service has auto-registration, so you don't need to register before creating a request.

Our service is available 24/7.

Yes, verification is required when paying with a Russian bank card. This process usually takes no more than 2 minutes.

You need to take a photo of your card against the background of the website, while the details (except for the first and last four digits of the card number) can be covered.

The first step of the transaction is to verify your card. Next, you need to transfer the required amount to the card specified on the exchange page. Once your funds have been credited, your request will be processed.

Once you have created a request, you will be given an address to transfer funds to. You transfer the cryptocurrency to the address you received, and after the required number of network confirmations, your request will be processed.

You need to transfer the required amount from your wallet to ours — the one specified on the transaction page.

The speed of execution depends on the currency pair selected. The processing time for your request takes no more than 10 minutes from the moment we receive your funds.