Before using the services of our exchange, every user must read and accept these rules. These rules describe the main aspects of our service that every user should be aware of. Only if the user agrees with and accepts all the terms will they be able to use our service.

Attention: if a user does not agree with at least one point of these rules, they must refuse to use our company’s services. Reading the rules is very important and helps avoid many unnecessary questions, therefore we ask you to read them carefully right now.

1. TERMS AND DEFINITIONS

1.1. These terms describe the rights, obligations, and relationships between the LovanPay service (hereinafter referred to as the Service) and the user who wishes to perform an exchange (hereinafter referred to as the User).

1.2. Any user may become a client of the service and use the full range of provided services, provided that they have read these rules and agree with every clause.

1.3. The User may use the LovanPay service only after confirming that they have read and accepted these terms.

1.4. LovanPay is a unique trademark of the service that helps users carry out fast and seamless exchanges of cryptocurrencies and electronic money. We work for the benefit of our clients, striving to provide a high level of service at every stage of the exchange.

1.5. A User is a person who uses the services provided by the Service in accordance with the terms it offers.

1.6. A Payment System is a set of procedures and rules that ensure fast and uninterrupted transfer of funds in electronic form.

1.7. Payment / Operation is the transfer of electronic money from the payer to the recipient and vice versa.

1.8. An Application (Order) is data submitted by the User electronically in order to successfully use the Service under the conditions it offers.

1.9. Services are operations related to withdrawal and crediting of funds in electronic form, as well as other services provided by the company and listed on the LovanPay website.

2. PROCEDURE FOR ACCESSING THE SERVICE

2.1. To gain access to electronic money exchange services, the User must fill out an application on the website lovanpay.com, providing all required information.

2.2. Through the website’s user interface, the User can track information on their application and other services provided by the Service, as well as manage the exchange process.

2.3. LovanPay carries out transactions for crediting and withdrawing funds in accordance with the operating conditions of partner payment systems. Responsibility for the operation of such payment systems lies solely with them; LovanPay bears no responsibility for their functioning.

2.4. Before executing an exchange application, the Service verifies that the User legally owns the cryptocurrency and electronic money. Only after successful verification will the transaction be carried out.

2.5. By creating and submitting an exchange application, the User undertakes the obligation to transfer funds to the Service’s specified details in the amount stated in the application. In turn, LovanPay undertakes to credit funds to the User’s specified details in the amount calculated at the Service’s offered rate, including the commission.

2.6. The remuneration due to the Service for providing services is indicated in each application as part of the exchange rate. By filling out and submitting the application, the User automatically agrees with the stated remuneration amount.

2.7. The exchange service is considered fully rendered at the moment funds are debited from the Service’s account. The completed transaction will be recorded in the system interface and in the transaction history of the relevant payment system.

2.8. If funds are not credited to the Service’s account within 20 minutes after the application is created, the application will be automatically canceled, which means the User has refused to carry out the exchange.

2.9. If funds are credited after the application has been canceled, they may be returned to the User upon request, minus the Service commission.

2.10. To receive a refund, the User must submit a written request to the Service. Such a request will be reviewed within 24 hours. No other refund methods are provided.

2.11. If funds arrive later than the specified time, all related information will be available in the Service for 30 days. After this period, all data regarding these funds will be deleted without the possibility of recovery.

2.12. If the Service receives funds from the User in an amount less than the minimum established amount, such funds will not be refunded.

2.13. By accepting these rules, the User undertakes to carefully verify payment details and provide only correct details. If incorrect sender details are provided, the Service has the right to request additional data to identify the transfer.

2.14. If the User decides not to complete the transaction, or provides blocked or invalid details, the Service has the right to terminate the transaction after receiving a written request from the User. In this case, funds will be refunded only to the details specified in the original application, minus a 2% penalty and payment system fees.

2.15. After successful receipt of funds on the Service’s account, the User’s application will be processed within 15 minutes.

2.15.1. When exchanging one electronic currency for another, the exchange rate is fixed at the moment funds are credited to the Service’s account. Therefore, the application may be recalculated at the current rate without prior notice to the client. (The required number of confirmations can be found when creating the application.)

2.15.2. When recalculating an application, a protective mechanism against potential losses is automatically activated. This mechanism corresponds to a reduction of the final price by up to 1.5% from the current online rate.

2.16. If the User receives more funds than stated in the application, they must return the erroneously received funds. If the User fails to do so, the exchange service has the right to withhold the difference in subsequent exchanges.

2.17. If the exchange service has reasonable grounds to suspect the User of money laundering or fraud, it has the right to request identification documents, which the User must provide.

2.18. The exchange service will return only cross-chain deposits whose amount at the time of transaction exceeds the equivalent of 100 USD.(A cross-chain deposit is defined as depositing one cryptocurrency to a wallet address intended for another cryptocurrency, or with an incorrect or missing special identifier.)

2.18.1. The refund period may take up to 90 days (counted from the date all requested information is provided).

2.18.2. A fee of 30% of the refund amount will be charged for return processing.

2.18.3. Not all cross-chain deposits are subject to refund.

2.18.4. The exchange service does not refund coins or tokens that are not supported for exchange on the website.

2.18.5. The User undertakes to provide all necessary information requested by the exchange service.

2.19. If funds received from the User are blocked by payment systems or cryptocurrency exchanges, the application is frozen until full unblocking. The exchange rate will be fixed at the moment of unblocking and receiving feedback from the client. The client undertakes to provide all requested documents.

If additional information is required to confirm the successful transfer of funds to the Service’s wallet, the User must provide such information upon request. This may include screenshots or videos confirming successful login and transfer execution.

3. COST OF SERVICES

3.1. Information about current exchange rates is available on the LovanPay website. Any rate updates occur instantly.

3.2. The exchange rate for all directions includes the Service commission.

3.3. If necessary, the Service may change exchange rates without prior notice or consent of the client.

3.4. LovanPay provides bonuses and discounts to registered users. Detailed information is available on the website in the “Partners” section.

4. LIABILITY OF THE PARTIES

4.1. LovanPay provides services related to the purchase, sale, and exchange of digital money.

4.2. The Service undertakes to provide high-quality services 24/7 and qualified technical support. The Service guarantees fulfillment of its obligations only within the amounts entrusted to it for transactions.

4.3. The Service bears no responsibility for financial losses incurred by the User due to actions of third parties.

4.4. The Service is not responsible for expenses caused by failures, errors, or delays in bank transfers or payments.

4.5. During registration, the User undertakes to provide a valid email address.

4.6. Neither party is liable for partial or complete failure to fulfill obligations due to force majeure circumstances.

4.7. Force majeure includes earthquakes, fires, floods, military actions, actions of government authorities, and other events beyond the parties’ control.

4.8. By accepting these rules, the User confirms that they are the sole legal owner of the funds used.

4.9. If the User provides incorrect recipient details, the Service bears no responsibility for resulting losses.

4.10. The User undertakes not to violate laws, interfere with communications, or disrupt the Service’s software operation.

4.11. LovanPay undertakes to keep client data confidential, except when disclosure is required by law or authorized authorities.

4.12. Communication between the User and the Service is carried out via email or technical support.

4.13. The User must not exploit technical failures or incorrect exchange rates for profit. Such actions are considered fraud and may result in account blocking and retention of unfinished applications.

5. OTHER AGREEMENTS

5.1. Any illegal use of the LovanPay service for fraudulent purposes is strictly prohibited.

5.2. If fraud is suspected, information may be transferred to law enforcement agencies, payment systems, and affected parties.

5.3. The administration of LovanPay has the right to refuse service without explanation.

5.4. Transaction data and personal data are stored for three months. Upon request, an account may be deleted or restricted.

5.5. The Service may send emails regarding the exchange process.

5.6. All disputes are resolved through written communication via the Service’s email address listed in the “Contacts” section.

5.7. The Service administration has the right to amend this agreement unilaterally. Changes take effect upon publication on the website.

5.8. In case of inappropriate behavior or failure to provide required information, the Service may terminate communication.

6. TAXATION

6.1. The Service is not a tax agent. The User is responsible for paying all applicable taxes.

6.2. If the Service is required to pay taxes on behalf of the User, the User agrees to reimburse all such payments.

7. USER VERIFICATION

7.1. By using LovanPay services, the User agrees to undergo identification.

7.2. The Service has the right to request any information necessary for full identification.

7.3. The User agrees to undergo all required checks, including those involving third parties (KYC/AML services).

7.4. The User does not object to investigations conducted by the Service if deemed necessary.

7.5. By using LovanPay, the User grants the Service the right to conduct AML checks on all transactions performed through the Service.